HEATHER MATTHEWS COUNSELING
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In-Network Insurance:
Blue Cross
Regence
SelectHealth
PacificSource
St. Luke's Health Plan 
First Choice Health Network

*Please contact your Insurance before we begin services to see if Mental Health services are covered in your plan and that I am In-Network with your specific plan. 

Out-Of-Network 

You may still be able to submit to your insurance if I am not a provider. You can check with your company regarding possible benefits for out-of-network mental health providers. I will provide you with a receipt (aka "Superbill") for you to submit your own claim form if you decide to seek partial reimbursement. Payment in full is due at the time of service. Scroll down to "Understanding Insurance" for more information on how to confirm with your insurance company regarding your benefits and what questions to ask. Click here to learn more about Superbills.

Cancellation & No-Show Policy: 
Once we start our work, I am committed to you. I ask that you are equally invested. Your time is specifically reserved for you so it is important you attend your sessions on time and regularly to reap the benefits of therapy. Cancellations will need to be made at least 24 hours prior to your appointment. Otherwise, a $50 late cancellation fee / no-show fee may be charged to your account  for missed appointments (Insurance will not reimburse for missed or late fees). Two consecutively cancelled appointments will result a conversation regarding potential barriers for attending sessions, requests for referrals, or termination. I understand unexpected life circumstances happen, so we can discuss if these situations arise. Late arrivals will not receive an extension of time as a courtesy for other clients after your appointment.

Understanding Insurance for Mental Health
Insurance benefits can be complex and confusing. You will need to check with your insurance before scheduling appointments with a mental health provider to find out what your specific plan covers and to understand your benefits.
 You can access your insurance company by contacting the number typically found on your card. It is important you do this to prevent any potential problems with billing and claims.

​Questions to ask your insurance provider:​
  • Do I have out-of-network mental health benefits if I go with a therapist outside of the plan?
  • What is my deductible for out-of-network benefits for mental health therapy?
  • Can you explain what a deductible is?
  • What does a co-payment mean?
  • How much is my co-payment for mental health services?
  • How much do I have to pay out-of-pocket before I pay the co-pay amount?
  • Do I have any telehealth benefits?
  • Am I limited on how many sessions are covered per year? If so, how many?
  • Does my plan require pre-authorization for therapy?
  • How much will my out-of-network benefits reimburse?
  • Does my plan require a written referral from a medical doctor/specialist?
Idaho Suicide Prevention Hotline 
​988 – Call or text

www.IdahoSuicidePrevention.org/chat
​

National Domestic Violence Hotline
1−800−799−7233 Call 24/7/365
​https://www.thehotline.org/

Trevor Project for LGBTQ+: 1-866-488-7386
National Sexual Assault Hotline: 1-800-656-4673
Childhelp National Child Abuse Hotline: 1-800-422-4453
​Veterans Crisis Line: 1-800-273-8255, press 1
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  • About
  • Services
  • Group Therapy
  • Policies & Insurance
  • Contact
  • Client Portal